Privacy Policy

Moonbow understands the severity of personal information shared by the user and takes all measures to protect the information shared when they use our services or when they land on our website.

Our privacy policy here describes in detail what information of a user is collected when they visit our website or use the services we offer.

In this policy, all references to "we", "us", "our" are to Moonbow which is incorporated in London and has a registered office at 71-75 Shelton St, Covent Garden, London WC2H 9JQ.

By using our website, or any of our services offered, you agree to the uses mentioned in the privacy policy.

To abide by the laws related to data protection, the data controller here is Moonbow . In this Privacy Policy, the terms “personal data (or information)”, “processing”, “data controller” and “data processor” shall have the meaning ascribed to them in the General Data Protection Regulation ((EU) 2016/679).

Important information

Changes to the privacy policy

As we stay updated with new products and services, users are recommended to review our privacy policy page every time they visit our website. Comparing the privacy policy would be beneficial for the users in context to what we collect, how we use the data and under what circumstances the data is disclosed.

Contact Us

If you have any questions regarding the website or any of the services offered, you can get in touch with us through the contact form or using the details provided in the contact us section.

Personal information we collect

Data collected from the user

The data which we collect from the user depends on how the user has interacted with our website. The information which we collect may include:

  • details submitted via contact form like name, email address, contact number and other details or in case if you reach us via email.
  • your login details when you register with us
  • data provided by you when you fill our surveys (if any)

It is not mandatory for a user to provide these details. You can opt out of providing details anytime you wish but you will be restricted to access certain areas of the website.

Openly available information

Moonbow can collect user’s personal information from the available social media platforms like Facebook, LinkedIn, Twitter, Instagram and much more.

Website navigational information

We start collecting information from the moment a user lands on our page until the time they leave. We collect information like IP address, which page the user has visited, browser type, ISP, the location from where the user has accessed the website, referral source (if any) and other data retrieved via tracking technologies.

Data collected from Third party or partners

We may also collect personal information of users from third parties. We can collect personal information from:

  • our partners
  • any person who visits the website on your behalf

How we use personal information

For rightful purpose

Moonbow uses personal information you provide us or the data we collect from you to:

  • reply to your queries;
  • provide information regarding products or services which you enquire about;
  • provide you with information on new products or services based on your interest;
  • optimise the website according to your operating system;
  • inform you of changes on the website or services.

If you wish to opt out of your data being collected, please get in touch with us via email or contact us using the details provided in the contact us section.

Profiling

We collect the information provided by you and the information which we collect from the external sources to create a profile based on your interests so that, in future, we can contact you regarding any updates related to our website and services we offer if you have subscribed to hear from us.

Whom we disclose the data to

User's personal information may be revealed to our third parties under the following circumstances:

  • any member of our group, which includes our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006,
  • to third parties located overseas who help in running our business, to our IT teams who help in our marketing campaigns,
  • to the analytics service provider in order to optimise our website,
  • to lawyers, auditors, accountants,
  • to the court of law or any law enforcement groups,
  • to the government to clear disputes for our personal interest.

Other reasons for sharing personal information

  • if we sell or buy any business, or if we enter into a venture business with any company, we would be in a place to share the information to the buyer or seller of the business.
  • if we are in a state to provide the details for the safety of our products, services and customers. It may also include sharing information to the fraud protection team.

When we share user's personal information to a third party, we make sure the third party uses and protects the information according to the set privacy policy laws.

We never sell personal data

Moonbow under any circumstances would not sell the personal data of their users.

Marketing

We send you marketing materials only if you wish to hear from us or if you have subscribed to our newsletters. While sending the materials electronically we may monitor your behavioural data like if you have open/clicked on the material or not. If you wish to opt out, please send us an email regarding the same.

Safety

When we send marketing materials or share personal information of users, we take strict measures to protect the data. However, transferring the data electronically is not always safe. The safety of your personal information also depends on you, where we provide you with the login details if you have subscribed to our products, it is the duty of the user to keep it safe and not share it with anyone. We would not be held responsible for the data you share with others as we neither ask you to share the personal information nor we ask people to act on your behalf.

Retention of personal information

When the user information is no longer valuable to us, even if the data disclosed by us to any local governing bodies or to the government, we take all the necessary steps to destroy the data or in case if the law abides us not to retain the data.

External websites

When surfing on our websites you may see links directing to external websites. While we take all the necessary steps to connect with high-quality websites, we are not responsible for the content shown on their website. It is advised to the users to do a thorough check before clicking on the external links.

Social Media Platforms

The personal information which Moonbow receives by participating in the social platforms is subject to terms and conditions and privacy policies of those social media platforms.

Moonbow may use social sharing buttons in order to share the content directly on social media platforms with ease. The user, on the other hand, if using the sharing feature is solely responsible for the information shared to those platforms and we would not be held responsible for the data shared. It is advised to read the privacy policies of those platforms before submitting the data.

Where we store the personal information

As stated above, personal data can be shared with the third party who work for us overseas. They may be outside the European Economic Area (EEA). Countries in which our third party is incorporated may have different data protection rules which may differ with ours. By submitting your personal information, you agree that your data can be shared or transferred.

Accessing and refreshing your personal data

GDPR laws allow users the right to access personal information. Moonbow may take the necessary steps to verify the person before accessing personal information.

We take all measures to check if the user data are accurate and up to date. If you wish to change or remove certain data, you may contact us with the details provided in the contact us section.

While accessing your personal information, you have certain privileges to:

  • clear your personal data
  • restricting to process further personal data
  • question us regarding the data collected

If you want to change any of the data stated above, please send us an email or contact us with the details provided in the contact us section.